Refund Policy
1. Overview
This Refund Policy explains when refunds may or may not be available for purchases made through MFXT, including memberships and license packs. By making a purchase, you agree to this policy.
2. Cryptocurrency Payments
All payments are made in cryptocurrency and are processed through our designated payment processor. Cryptocurrency transactions are irreversible once confirmed on the blockchain. Because of this, all sales are considered final unless an exception described below applies.
You are responsible for sending the correct asset, amount, and network. We cannot recover funds sent to an incorrect address, on an unsupported network, or in an incorrect amount.
3. Eligibility for Refunds
Refunds may be considered, at our sole discretion, only in limited circumstances, such as:
- A verified duplicate payment for the same order (see below).
- A confirmed billing error directly attributable to MFXT.
- A documented technical failure on our side that prevented your membership or license capacity from being delivered, and which we are unable to resolve.
Where a refund is approved, it will generally be issued in cryptocurrency to the originating wallet, net of any non-recoverable network or processor fees.
4. Non-Refundable Situations
Refunds will not be provided for, among other things:
- Trading losses or unsatisfactory trading results — the software is a tool and does not guarantee profit.
- Change of mind after a membership or license capacity has been delivered.
- Failure to use, install, or correctly configure the software.
- Suspension or termination of your account for breach of the Terms or abuse of the licensing system.
- Funds sent to the wrong address, network, or in the wrong amount.
- Promotional, discounted, or already-consumed purchases, except where required by law.
5. Duplicate Payments
If you accidentally pay twice for the same order, contact support promptly with the transaction details (order reference, transaction hashes, and wallet addresses). Once we verify the duplicate, we will refund the duplicated amount, net of any non-recoverable network fees.
6. Technical Issues
If a confirmed payment did not result in the delivery of your membership or license capacity, contact support with your order reference and transaction hash. We will first attempt to deliver what you paid for. If we are unable to do so, a refund may be issued in accordance with the eligibility rules above.
7. Cancellation Policy
You may stop using the Services at any time. Where a recurring membership is offered, cancellation stops future renewals but does not retroactively refund amounts already paid for the current period. Access generally continues until the end of the period already paid for, unless the account is terminated for cause.
8. Contacting Support
To request a refund or raise a billing question, contact us through the in-app Support center or by email at admin@mfxtai.com. Please include your account email, order reference, transaction hash(es), and a description of the issue so we can assist you quickly.